The supplier ships based off of business days which can affect the expected "ship by" date. Most of our suppliers also do not ship on holidays and weekends. If your order is past the expected "ship by" date please contact our customer service team and we can reach out to the supplier for you for an update on the order.

Shipping times depend on the supplier. All of our suppliers ship their own products, as we do not have a warehouse. On each item, we've listed the supplier's handling time.

Shipping and tracking information will be available after your order has been shipped.

Cancellations are not guaranteed once an order has been sent to the supplier, but you can send a cancellation request to the supplier for them to review. If they are able to cancel, then they will. If they have already processed your order & prepared it for shipping, then they will deny the request.

If you received a damaged or incorrect item, a refund request will need to be made to the supplier. Simply send us an email to support@karmalifecollection.com.

If your payment fails via credit card: 1. Use another card and try again 2. Change payment method 3. Contact us for further help If your payment fails via bank transfer: 1. Check your payment information 2. Use a card instead and try again 3. Contact us for further help

Cancellations are not guaranteed once an order has been sent to the supplier, but you can send a cancellation request to the supplier for them to review. If they are able to cancel, then they will. If they have already processed your order & prepared it for shipping, then they will deny the request.

If the status of your order is in a frozen state, that means that a refund or cancellation is pending on the supplier's end. If the status does not change within a few days, please feel free to contact our support team for further help on your order at support@karmalifecollection.com.